Re/do Beauty insists upon the highest standards for secure transactions and protection of your personal information and its privacy. Re/do Beauty is committed to protecting and safeguarding your privacy. Please read the following statement to learn about our information-gathering and dissemination practices.
Note: Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.
This privacy policy describes the types of personal information that is collected on the Re/do Beauty website, how we mutually benefit from such information, how we may use that information, and with whom we may share the same. The privacy policy also describes the measures we take to protect the security of this information as well as how you can access, modify, or delete your personal information at any time. It also explains how you can object to the processing of your personal information or to receiving communications about our products and services.
By mere use of the website, you expressly consent to our use and disclosure of your personal information by this Privacy Policy. If you do not agree please do not use or access our website. This Privacy Policy is incorporated into and subject to the terms and conditions
- Collection Of Personally Identifiable Information (PII) And Other Information
Re/do Beauty limits itself to collecting information to ensure accurate service. Most of the information we collect is very basic and is needed to complete a purchase or provide a refund. Examples of customer information that may be collected by us include your name, address, telephone number, date of birth, email address, descriptions of the items requested or purchased, language preference, the IP address and operating system of your computer, and the browser type and version being used by you. We may automatically track certain information about you based on your behaviour on our site. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our website or not), which URL you next go to (whether this URL is on our website or not), your computer browser information, and your IP address.
Credit Card, Debit Card and Banking Information
Re/do Beauty does not collect or store Credit Card or Debit Card or any of your banking information as it is directly transmitted through the payment gateway provider to the payment network or bank.
- Registration
To take advantage of some features of the site, you must register and create a member account which is free of any cost. An online registration form may require you to provide information such as your name, email address, and password.
Your password is a component of our security system. As such, it is your responsibility to protect it. Do not share your password with any third parties. If your password has been compromised for any reason, you should change it immediately.
- Technologies That Allow Us To Customise Your Experience On Our Website
We use various technologies to collect information relating to your visit to our website, such as the Uniform Resource Locator (URL) that refers you to our website, Internet Protocol address, browser type, browser language, the date and time of your request, etc. This enables us to enhance and customise your experience on our website. For example, we may collect the Internet Protocol (IP) address identifying your computer or device and indicating your geographic region for statistical purposes. In some instances, we may use these technologies in combination with the personally identifiable information you provide on the website. These technologies may provide a variety of information such as whether you have visited Re/do Beauty before. They also may enable you to save your preferences. Each technology is explained below.
- Web Beacons And Tracking Links
Web Beacons (also called clear gifs and pixel tags), tracking links and/or similar technology consist of a few lines of code and are embedded on the pages of our website. They are often used in combination with Cookies and are often not visible to the user of the website. Web Beacons may relay information to third parties such as our service providers and may be used to track customer response to certain advertising, to better target interactive advertising and to enhance customer support and usability. If you reject our Cookies (see Cookie section below), you will prevent Web Beacons from relaying this information about you and may limit your use of some of our website features.
- Cookies
We use data collection devices such as "cookies" on certain pages of the website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a "cookie". We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the website and you may be required to reenter your password more frequently during a session.
- Use Of Your Personal Information, Demographic And Profile Data
We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customise your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.
In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users' activity on our website.
We identify and use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is also used to help identify you and to gather broad demographic information.
We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our site, providing you with content that we think you might be interested in and displaying content according to your preferences.
- INFORMATION YOU PROVIDE
You may provide personal data relating either to yourself or other individuals in several ways, such as when you participate in an offer or promotion, when you make a purchase on the website or other retail sites or stores or when you register yourself on the website or create an account on the website or when you purchase any products to send as gifts to other individuals. The types of personal data you provide may include:
- Contact information (such as name, postal address, email address, and mobile or other phone number)
- Age and date of birth
- Gender
- Username and password, nickname/screen name
- Payment information (such as your payment card number, expiration date, and card security code)
- Purchase history
- Product preferences
- Your skin type/skin condition
- Your hair type
- Your physical characteristics and your skincare concerns
- Contact information for friends, family or other people you would like to receive a message on your behalf (please ensure that you only submit contact information of individuals with whom you have a personal or family relationship and who have consented to receive messages)
- Information or content you provide (such as photographs, videos, reviews, articles, questions, survey responses and comments)
- Information provided through social media networks (such as your name, profile picture, likes, location, friend list and other information described on the social media network or application sign-up page, or your geo-location details)
- HOW YOUR INFORMATION IS USED
Your information will be used to:
- Enable the functioning and services provided via the Site,
- Provide you with related benefits and services and engage in / carry out the activities that would enable and assist in providing you the benefits and any services arising out of you accessing and using the site.
- Operate, evaluate and improve business (including developing new products and services; enhancing and improving services; managing communications; analysing products; performing data analytics; and performing accounting, auditing and other internal functions),
- Communicate with you about, and administer your participation in, special events, contests, sweepstakes, loyalty programs, surveys and other offers,
- Send you promotional materials or other communications if you so elect,
- Create and manage your online account, including access to your online purchase history
- Collect your payment card transactions and/or gift card transactions, through online payment gateways,
- Create a profile about you based on the information you provided to tailor advertisements to your interests, find appropriate skin or hair care routine and manage the effectiveness of marketing efforts,
- Post your product reviews,
- Tailor ads displayed to you on the website and elsewhere to your interests and history,
- Operate and communicate with you about the brands’ social network pages,
- Place ads on third-party websites,
- Product listing, sales and fulfillment
- Product returns and exchanges
- Customer care such as chatting with you or responding to your inquiries, grievances and complaints
- Process transactions performed by you on the Site,
- Administer or otherwise carry out obligations to you,
- Transfer information about you if acquired by or merged with another company or otherwise required to be transferred to another entity to provide you with the services on the site,
- Comply with applicable legal requirements, relevant industry standards and website policies, respond to subpoenas, court orders, or legal processes, or establish or exercise legal rights or defend against legal claims; and
- Investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of the website or as otherwise required by law.
- How Do We Mutually Benefit From Personal Information?
Marketing Emails
In case you choose to leave your email address with us we will deliver to you information through emails such as our newsletters, surveys or other email messages containing product and event information, cosmetics tips or promotions. If at any time you decide that you would not like to receive these emails, you may select the 'Unsubscribe' link on the email or edit your information and consent to receive email and other communication in the 'Profile' section for registered users.
Text Messages/Whatsapp
If you have chosen to leave your mobile phone number with us, you may receive text message/Whatsapp alerts containing product and event information, cosmetics tips or promotions on your mobile phone. Please note that we will never send you any unsolicited text/Whatsapp messages on your mobile phone. Re/do Beauty does not charge any fee for you to receive any text/Whatsapp message from us. However, your mobile service provider may charge you for sending and/or receiving text messages and air-time, as well as any other standard applicable rates charged by your mobile service provider.
Telephone Calls
If you have chosen to leave your mobile phone number or landline number on our website, you may receive phone calls containing product and event information, cosmetics tips or promotions on your mobile phone or landline phone.
Communications To Serve You
If you have chosen to provide us with your contact information, we may provide you with service-related announcements by any means, including email, letters and concerning the website or contact you regarding your customer service requests or questions. For example, all registered users will receive a welcoming email to confirm their registration. These types of communications are necessary to serve you, respond to your concerns and provide the high level of customer service that Re/do Beauty offers its customers.
Customised Service
We may use the personal information you have chosen to give us to provide you with customised service and use of our website. For example, we may suggest products that would be of particular interest to you. Such customised information may be conveyed to you by way of emails or text messages/sms and phone calls.
- Special Events, Questionnaires and Surveys
On occasion, Re/do Beauty may sponsor special events (such as contests, promotions or other offerings), questionnaires and surveys. There may be specific rules applicable to these promotions that explain how any personal information you provide will be processed. We strongly suggest you review any applicable rules before participating. To the extent any special event, questionnaire or survey is not subject to specific rules, the processing of personal information is governed by this Privacy Policy and the purposes it sets forth.
- Employment
If you provide personal information to us concerning employment, such as your resume, we will treat such personal information as confidential and use it only to consider you for current and future employment opportunities and to contact you concerning employment with us or our affiliates. We will retain your information for further recruitment opportunities that may arise unless you tell us that you no longer wish for us to retain your information.
- Advertisements On Re/do Beauty
We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites to provide advertisements about goods and services of interest to you. We do not take any responsibility concerning your visits to such other websites and providing any information/s therein.
- Links To Other Websites
Occasionally, we may make available a link to a third-party website. These links will let you leave the portal. The linked websites are not under our control and we are not responsible for the privacy practices or the contents of any linked website or any link contained in a linked site, or any changes or updates to such websites. We are not responsible for webcasting or any other form of transmission received from any linked site. We provide the links to you only as a convenience. We do not endorse the website or its use or contents.
- Sharing Of Personal Information
We may share personal information with our other corporate entities and affiliates who may use the said information by this policy to: help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. If you have any objection to such sharing then we request you should not provide us with any information.
We may retain other companies and individuals to perform functions on our behalf consistent with this Privacy Policy. Examples include web store management companies, order processing companies, courier companies, data analysis firms, customer support specialists, email vendors, web-hosting companies and fulfillment companies (e.g., companies that coordinate mailings). Such third parties may be provided with access to personal information needed to perform their functions but may not use such information other than on our behalf and by this Privacy Policy.
In addition, in some instances, you may be offered the opportunity to consent to the sharing of your information with a third party such as an event or promotion co-sponsor. If you consent, we will share your information with such third parties and the information you provide may be used by such third parties for their purposes and by their policies.
We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to any court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.
- Security Precautions
We have put in place reasonable measures to protect the personal information contained in our databases. Measures are in place to prevent unauthorised access and maintain appropriate use and accuracy. Furthermore, data that is transmitted in association with our online store is encrypted and secured by SSL as per international standard IS/ISO/IEC 27001.
- Choice/Opt-Out
We provide all users with the opportunity to opt out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account.
- Policy Change
Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes). We will also keep prior versions of this Privacy Policy in an archive for your review.
- Our Rights
We may elect to electronically monitor areas of the portal and may disclose any Content, records, or electronic communication of any kind (i) to satisfy any law, regulation, or government request; (ii) if such disclosure is necessary or appropriate to operate the portal; or (iii) to protect our rights or property or the rights of the users, Sponsors, Providers, Licensors, or Merchants.
We are not responsible for screening, policing, editing, or monitoring such Content. If notified of allegedly infringing, defamatory, damaging, illegal, or offensive Content, we may investigate the allegation and determine in our sole discretion whether to remove or request the removal of such Content from the portal. We may terminate your access or suspend your access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, a third-party Provider, Merchant, Sponsor, Licensor, service provider, or us. Because customer service is paramount to our business, we reserve the right to refuse to sell products to you if it reasonably appears to us that you intend to resell the products. In addition, we reserve the right to limit the quantities of items purchased by each customer.
- Children
The website is not intended or designed to attract or be otherwise used by children under the age of 18 years. It is not intended to collect personal information from or about children under the age of 18 years. Children under the age of 18 years should not submit any personal information via the Site. If you are under 18 years of age, you may browse Re/do Beauty, but please do not provide your personal information to us. For example, you cannot register. If you believe that your child has submitted personal information and you would like to request that their information be removed from the systems, please submit a request to the contact information as mentioned above and reasonable efforts will be made to comply with your request.
- Your Consent
By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the website by this Privacy Policy, including but not limited to Your consent for sharing your information as per this privacy policy.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
- Links To Other Websites
The website may provide links to other websites for your convenience and information. These websites may operate independently from the Site. Linked websites may have their privacy notices or policies, which are strongly suggested to be reviewed by you if you visit any linked websites. To the extent any linked websites you visit are not owned or controlled by the website, the website is not responsible for the websites’ content, any use of the websites, or the privacy practices of the websites.
- Updates to the Privacy Policy
This Privacy Policy is subject to change and shall be modified and/or updated from time to time. Your continued engagement with the website will imply your acceptance of such updates to this Privacy Policy.
- Contact
If you have any questions or comments about this Privacy Policy or if you would like to exercise your rights, you can contact the Grievance Officers, as indicated below, or by emailing us at care@redo-beauty.com.
Worldwide Copyright © V2.0 Cosmetics LLP. (brand owners Re/do Beauty). All worldwide rights reserved.
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